Refund Policy

1. General Policy

We aim to ensure customer satisfaction. If you are not fully satisfied with a purchase or service, you may be eligible for a refund, subject to the terms outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

The service was not delivered as promised or described
There was a technical error or billing mistake
A duplicate payment was made in error
A cancellation was requested within the allowed time frame

Each case is evaluated individually to determine eligibility.

3. Non-Refundable Situations

Refunds are not provided under the following conditions:

Change of mind after the service has been rendered
Failure to use or access the service after purchase
Delays or interruptions caused by factors outside of our control
Customized or specially requested services once started or delivered
Violations of the terms of use or abuse of the service

4. Refund Request Process

To request a refund:

Contact our support team with proof of payment and the reason for your request
Provide any additional documentation or details, if requested
Allow up to 7–14 business days for the review and processing of your request

Refunds, if approved, are returned to the original payment method.

5. Cancellation Policy

If a cancellation is requested:

Prior to the start of service, a full or partial refund may be granted
After service has begun, refunds will depend on usage and circumstances
Once the service is completed or delivered, no refunds will be issued

6. Dispute Resolution

In the event of a disagreement or concern about billing or services, we encourage you to reach out to us directly to resolve the issue before initiating a chargeback or external dispute process.

7. Policy Updates

This Refund Policy may be updated periodically. Changes will be posted on this page, and continued use of our services implies acceptance of the updated terms.