Refund Policy
Transparent and fair refund procedures for our customers.
1. General Policy
We strive to provide a smooth and satisfactory experience for all of our customers. Due to the nature of services such as TV, Internet, Cell Phone, and Bundle Packages, refunds are generally not issued once a transaction has been processed.
2. Eligibility for Refunds
Refunds may only be considered under the following conditions:
- Duplicate or accidental transactions
- Technical errors resulting in failed service delivery
3. Non-Refundable Services
The following services are non-refundable once fulfilled:
- Payments made to utility or telecom providers
- Prepaid recharge or package activations
- Any service that has already been processed or activated
4. Refund Request Process
To request a refund, please contact our customer support team within 48 hours of the transaction. Include your full name, service details, transaction ID, and reason for the request. We reserve the right to decline refund requests that do not meet eligibility criteria.
5. Processing Time
Approved refunds will be processed within 7–10 business days. The refunded amount will be credited to the original payment method used.
6. Contact Us
If you believe you have been charged incorrectly or need help with a refund issue, please reach out to our support team via phone or email. We are here to assist and resolve concerns professionally and promptly.
